We respect your privacy and are committed to protecting it. This Privacy Policy explains how THELUXURYCARTEL collects, uses, and safeguards your personal information when you visit or make a purchase from our store.

Information We Collect

When you shop with us, we may collect personal information including but not limited to:

  • Name

  • Email address

  • Billing and shipping address

  • Telephone / mobile number

  • Product selections and order details

  • Payment-related information (processed securely via payment gateways)

This information is collected only to process orders, deliver products, handle returns or refunds, and provide customer support.

Personal information is not collected automatically without your knowledge while browsing our website.

Use of Information

The information collected is used to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Handle returns, exchanges, and refunds

  • Communicate order updates and customer support responses

  • Improve our services and customer experience

We may also contact you regarding products, offers, or updates only if you have consented.

Sharing of Information

We do not sell, trade, or rent your personal information.

However, customer information may be shared only when necessary with:

  • Courier and logistics partners for order delivery and return shipments

  • Payment gateways and banking partners for payment processing and refunds

  • Legal or regulatory authorities, if required by law or legal process

Such sharing is strictly limited to what is necessary to complete these services.

Unpacking Videos & Evidence Collection

In case of return, exchange, refund, or dispute-related claims, customers may be required to submit unpacking or unboxing videos as evidence.

  • These videos are used solely for verification, quality checks, and dispute resolution

  • Such content will not be shared publicly or misused

Data Security

We take reasonable and appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure. All information is handled with care and stored securely.

Legal Compliance

We may disclose personal information if required to do so by law, regulation, or legal process, or to protect our legal rights.

Non-Personal Information

We may share non-personal, aggregated, or statistical data (such as number of purchases or site traffic) with partners for research and business analysis. This data does not identify individual customers.

Your Consent

By using our website and placing an order, you consent to the collection and use of information as outlined in this Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
📧 theluxurycartel.in@gmail.com